Privacy policy

contact@albert.do (a service by Ta-vivo). We are committed to ensuring that your privacy is protected. Therefore, if you provide us with personal information, you can be assured that it will only be used in accordance with this Privacy Policy.

What Does This Policy Cover?

This Privacy Policy applies to information that we collect about you when you use out website contact@albert.do also, throughout this Privacy Policy, we'll refer to our website and ping endpoints collectively as “Services”.

Below we explain how we collect, use, and share information about you, along with the choices you have regarding that information.

Information We Collect

We only collect information about you if we have a reason to do so–for example, to provide our Services, to communicate with you, or to make our Services better.

We collect information in two ways, if and when you provide information to us and automatically through operating our Services.

Information You Provide to Us

We collect the information you provide directly to us. Here are the types of information we collect:

Basic Account Information: We ask for basic information from you to set up your account. We require individuals who sign up for a contact@albert.do account to provide an email address, full name, and password and that's it.

Transaction and Billing Information: If you buy a subscription from us–you will provide additional personal and payment information required to process the transaction and your payment, such as your name, and contact information. This information is stored in Paypal NOT in Ta-vivo.

Credentials for Notification Services: Depending on the notification methods you configure on Ta-vivo, you may provide us with additional email addresses, phone numbers, Discord, Slack, Telegram or credentials for posting to your chat rooms and to your incident management systems.

Communicating with Us: You may also provide us information when you communicate with our team about a support question.

Information That We Collect Automatically

We also collect some information automatically:

Log Information: Like most online service providers, we collect information that web browsers, mobile devices, and servers typically provide, such as the browser type, IP address, unique device identifiers, language preference, referring site, the date and time of access and operating system. We collect log information when you use our Services–for example when you create or make changes to your account.

Timezone: We collect your browser's timezone to set the default timezone in your profile configuration.

How and Why We Use Information

We use information about you as mentioned above and for the purposes listed below:

To provide our Services–for example, to set up and maintain your account or charge you for any of our paid Services;

To further develop and improve our Services–for example by adding new features we think our users will enjoy or will help them to use our Services more efficiently;

To communicate with you, for example, to solicit your feedback, or to keep you up to date on Ta-vivo and our products.

Legal Bases for Collecting and Using Information

A note here for those in the European Union about our legal grounds for processing information about you under EU data protection laws. Our use of your information is based on the grounds that:

1. The use is necessary to fulfill our commitments to you under our Terms of Service or other agreements with you or is necessary to administer your account–for example, to enable access to our website on your device or charge you for a paid plan; or
2. The use is necessary for compliance with a legal obligation; or
3. The use is necessary to protect your vital interests or those of another person; or
4. We have a legitimate interest in using your information–for example, to provide and update our Services, to improve our Services so we can offer you an even better user experience, to safeguard our Services, to communicate with you, to monitor and prevent any problems with our Services, and to personalize your experience.

Sharing Information

We do not sell our users' private personal information.

We share information about you in the limited circumstances spelled out below and with appropriate safeguards on your privacy:

• Subsidiaries, Employees, and Independent Contractors: We may disclose information about you to our subsidiaries, our employees, and individuals who are our independent contractors that need to know the information to help us provide our Services or to process the information on our behalf. We require our subsidiaries, employees, and independent contractors to follow this Privacy Policy for the personal information we share with them.
• Third-Party Vendors: We may share information about you with third-party vendors who need to know information about you to provide their services to us, or to provide their services to you. This group includes vendors that help us provide our Services to you (like payment providers that process your credit and debit card information, or SMS and email delivery services that help us stay in touch with you). We require vendors to agree to privacy commitments to share information with them. These vendors are listed in the "List of Data Sub-processors" section below.
• Legal Requests: We may disclose information about you in response to a subpoena, court order, or other governmental requests.
• To Protect the Rights, Property, and Others: We may disclose information about you when we believe in good faith that disclosure is reasonably necessary to protect the property or rights of Ta-vivo, third parties, or the public. For example, if we have a good faith belief there is an imminent danger of death or serious physical injury, we may disclose information related to the emergency without delay.
• With Your Consent: We may share and disclose information with your consent or at your direction. For example, we may share your information with third parties with which you authorize us to do so, such as the notification services that you connect to your account on our site.

Security

Although no online service is 100% secure, we work very hard to protect information about you against unauthorized access, use, alteration, or destruction, and take reasonable measures to do so, such as monitoring our Services for potential vulnerabilities and attacks.

Your Rights

If you are located in certain countries, including those that fall under the European General Data Protection Regulation (AKA the “GDPR”), data protection laws give you rights regarding your personal data, subject to any exemptions provided by the law, including the rights to:

• Request access to your personal data.
• Request correction or deletion of your personal data.
• Object to our use and processing of your personal data.
• Request that we limit our use and processing of your personal data.
• Request portability of your personal data.

Usually, you can access, correct, or delete your personal data using your account settings and tools that we offer, but if you aren't able to do that, or you would like to contact us about one of the other rights, please see "How To Contact Us" below for our contact details.

How to Contact Us

If you have a question about this Privacy Policy, or you would like to contact us about any of the rights mentioned in the "Your Rights" section above, please contact us:

Email us at: https://app-tavivo.albert.do

This "Privacy Policy" is based on the "Creative Commons" licensed policy by WordPress ❤️.